Consent

By using our Website and Services, you consent to the collection, use, and sharing of your personal information as described in this policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect information about you in various ways when you use our Website and Services. This includes:

• Personal Information you provide us directly, such as your name, email address, telephone number, address, and any other information you choose to provide.
• Non-Personal Information we collect automatically as you navigate the site, such as your IP address, browser type, and operating system.
• Usage Data reflecting your activity on our Website, facilitated by cookies and similar technologies.

Use of Your Information

We use your information to:

• Provide, maintain, and improve our solar energy solutions and Services;
• Communicate with you about your account or transactions with us and send you information about features and updates;
• Provide customer support and respond to your requests, questions, and feedback;
• Conduct research and analysis to better understand our users and provide more tailored experiences.

Sharing of Your Information

• Non-Sharing of Customer Data: We do not share your personal data with third parties for marketing purposes. Your information is used strictly to provide the Services you have consented to receive and is not used for any other purposes.
• Limited Exceptions: Although we do not share customer data, we may be required to disclose your information when legally obligated. Such instances include:
  • Legal and Regulatory Requirements: Compliance with a subpoena, court order, or other legal processes.
  • Protection of Rights and Safety: Actions necessary to protect the safety, rights, or property of our users, the public, or Sola.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the deal, but it will remain protected under the terms of our Privacy Policy.

Opt-Out of Text Messages

You understand that you can opt-out of receiving text messages at any time by responding with ‘STOP.’ You can reply with ‘HELP’ to get assistance. Message and data rates may apply depending on your mobile carrier, and message frequency may vary.

Transparency and Control

We are committed to ensuring transparency in our data practices. You will always have access to the information we hold about you, and you can request corrections, deletions, or modifications to this data at any time.

Third-Party Links

Our Website may include links to other websites and services. Sola is not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

Security

We implement measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the Internet is not completely secure, and we cannot guarantee that your personal information will be completely secure.

Children’s Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information of a child under 18, we will take steps to delete such information from our files as soon as possible.

Your Data Rights

You may have certain rights regarding your personal information, including the rights to access, correct, update, or request deletion of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date,” and the updated version will be effective as soon as it is accessible.

Contact Us

If you have any questions or comments about this policy, our privacy practices, or if you would like to exercise your rights to your personal data, please contact us at support@joinsola.com